FAQ

Our videos are from a variety of different sources, thus their quality differs as well. However, our premium videos are usually streamed in Blu-ray resolution. The audio track is encoded in AAC with 320 kbit/s. This gives you the experience of a CD recording.

Access to some videos is restricted depending on your region. Unfortunately, this means that some content may not be available in your present location.

Use the small “wheel” at the bottom right of the player to make sure the player is set to automatically video quality.

• First, make sure that your internet connection works
• load the page again
• Try using a different browser. We recommend to use Google Chrome or Safari
• Delete cookies from your browser, and try playing the video again
• Stop any downloads or updates which may be running in the background. Also those of other users connected to the same network
• Close any programs running in the background, in order to free up memory for the stream
• Temporarily disable your firewall. If this works, you can set up the connection to takt1 as an exception in your firewall options (your computer will usually prompt you to confirm any such changes).

If the stream is still not working, please write to us on the LiveChat on the concert site, or contact us by email at service@takt1.com.

Unfortunately, takt1 cannot provide any subtitles, since we only host videos provided to us by our partners. It is up to the video editors of our streaming partners to add subtitles or not.

You can watch all concerts for 30 days after purchase, as often as you like. You will find all purchased concerts in your user account.

We are delighted when our customers want to share their discoveries with other takt1 users. Please get in touch with your suggestions by e-mail at service@takt1.com. We will review your suggestion as soon as possible before adding it to our archive.

As a music streaming service, Spotify offers a repertoire of millions of titles, including a huge selection of classical music. However, the Spotify search tool is designed for use with pop and rock music. It does not distinguish between performers and composers, and variations in the spelling of names are often not taken into account. Our specialized takt1 search function makes the full wealth of Spotify’s selection easier to navigate. It returns more results, with greater detail, and meta data reviewed for accuracy. On most devices, you can navigate Spotify-streams directly with the improved title information. On iPhones and iPads, you will be redirected to the Spotify player with a single click.

If you do not have a Spotify account, or are not logged in, you will only be able to hear a 30 seconds preview. Registering for a free account with Spotify will allow you to hear all of the music on takt1 in full.