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FAQ

How may we help you?
General questions
What is takt1, and what services does it offer me?
takt1 is a platform for classical music. We offer a selection of videos, articles and CD recommendations. We aim to offer our customers the best content in a single location. The site features daily album recommendations, a selection of more than 1,200 videos, and exclusive daily columns or stories from the world of classical music. A particular highlight it takt1's regular exclusive live concert streams, delivered in conjunction with a range of partners.
What does "the best of classical music online" mean?
The internet is full of music, so full that it can be difficult to navigate. It isn't easy to find the best of what is on offer. takt1 offers exclusive content, but also a hand-picked, independent selection of music videos, articles, material, scores and hidden treasures, all available in a few clicks.
What does it mean when you say that takt1 is indepedently curated?
At takt1, our emphasis is on musical and artistic quality. In contrast to most other classical music websites, takt1 is not connected to any record labels or magazines. It is a fully independent platform devoted to the very best content.
How much does a takt1 Premium subscription cost?
Our premium subscription package costs 15,00 US$ per month.
Which services are included in a takt1 Premium subscription?
Everything takt1 has to offer:

• watch videos of approximately 1,200 classical concerts and operas
• access to scores and introductions to the works
• get daily CD recommendations*
• use our special spotify search function, developed specifically for classical music
• access to our music stories and columns

*For spotify customers (both premium and free users), albums are accessible with a single click on the takt1 website, and play via spotify. Users without a spotify account will hear a 30 second sample of the album.
What payment methods are available?
We currently accept Visa and MasterCard credit cards.
I have received a coupon-code, how can I redeem it?
For a live concert:
Go to the concert webpage, click on “redeem coupon”, and follow the instructions. For users who have not yet opened an account, you must first register with an address and payment details. The latter is not necessary if no payment is required after redemption of the voucher.

For subscriptions:
Enter the coupon code on the payment page by clicking on the “redeem coupon” button.

For gift vouchers:
You can redeem your gift voucher via the following link: https://www.takt1.com/voucher/redeem/
Who runs takt1?
takt1 builds on the experience of established experts and authors. It combines years of experience with the fresh perspective of young music journalists.
Features of takt1
Video
After clicking a link, a message appears to say that this video is not available. Why does this happen?
Access to some videos is restricted depending on your region. Unfortunately, this means that some content may not be available in your present location.
What are the technical requirements for live concert streaming?
To watch our live concert streams, you will need:

• An internet-ready device (PC, laptop, tablet or mobile device) equipped with a web browser. Smart TVs with a browser will work in some cases, too.
• An up-to-date browser: We recommend to use Googe Chrome or Safari. Other options are Firefox, Internet Explorer (11 or later) or Edge.
• We recommend an internet connection of 6MBit/s or higher. For lower quality video or mobile devices, you will need a connection of at least 1 MBit/s.
The stream is not working, what can I do?
• First, make sure that your internet connection works
• load the page again
• Try using a different browser. We recommend to use Google Chrome or Safari
• Delete cookies from your browser, and try playing the video again
• Stop any downloads or updates which may be running in the background. Also those of other users connected to the same network
• Close any programs running in the background, in order to free up memory for the stream
• Temporarily disable your firewall. If this works, you can set up the connection to takt1 as an exception in your firewall options (your computer will usually prompt you to confirm any such changes).

If the stream is still not working, please write to us on the LiveChat on the concert site, or contact us by email at service@takt1.com

The quality of my video is distorted, what can I do?
Use the small “wheel” at the bottom right of the player to make sure the player is set to automatically video quality.
How long do I have to watch a concert I have paid for?
You can watch all concerts for 30 days after purchase, as often as you like. You will find all purchased concerts in your user account.
I have found a brilliant video on YouTube which I think should be included on takt1. Can I recommend it to the takt1 editorial team?
We are delighted when our customers want to share their discoveries with other takt1 users. Please get in touch with your suggestions by e-mail at service@takt1.com. We will review your suggestion as soon as possible before adding it to our archive.
Audio
I can only hear 30 second extracts of the album tracks. Is this normal?
If you do not have a Spotify account, or are not logged in, you will only be able to hear a 30 seconds preview. Registering for a free account with Spotify will allow you to hear all of the music on takt1 in full.
What advantages does takt1 offer when used in conjunction with spotify?
As a music streaming service, spotify offers a repertoire of millions of titles, including a huge selection of classical music. However, the spotify search tool is designed for use with pop and rock music. It does not distinguish between performers and composers, and variations in the spelling of names are often not taken into account. Our specialized takt1 search function makes the full wealth of spotify’s selection easier to navigate. It returns more results, with greater detail, and meta data reviewed for accuracy. On most devices, you can navigate spotify-streams directly with the improved title information. On iPhones and iPads, you will be redirected to the spotify player with a single click.